Please note that all products made by My Furbaby is custom made to order by your preferences and custom made according to the unique measurements of your dog. Please keep in mind that all of our products are handmade and unique, and they might have minor differences to the photos posted in our shop or on our social media pages.

This is regulated in our terms of sales and you agree this by placing an order in our shop.

Defective products:

You have the right to contact us within 3 days after receiving your products, by sending an email to

If your order arrives and you notice you ordered the incorrect size, unfortunately we cannot provide a refund or swap - so please double check the information (measurements, names, phone number etc.) you give us when placing an order! 

Include this:

Order number

A good and detailed description of what's wrong

We are not responsible for defects that have occurred during shipping or after the delivery of the goods to you this also includes defects caused by wrong use.

If the goods purchased from My Furbaby have defects that we are responsible of, we will repair or replace the defective goods. 

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